Every day on the phone customers ask the same question: "What is the price?". Most often, this is the last question that we hear from the customer.
What you need to do in order to at least keep the customer on the line and talk to him? Here are some possible answers that will help keep customers. You can use these sketches to produce answers that are suitable for your business.
Price from 1..
The answer to this question can be said that the price starts from a certain amount. Here the advantage is that the customer immediately hears a suitable price for it and will continue to communicate with you. And the goods, what characteristics it needs and how much it costs, you have to specify the process of communication.
2. The price of choice.
There are several prices of the same goods, but of different vendors and different qualities, starting with the lowest prices. For example, it costs 200 rubles., A manufacturer of China, it is worth 350rub., Manufacturer of Russia, but it's worth 650rub., Made in Italy. Well, or something like that.
3. The price of the client.
You can call a real price, but ask the customer for what price he expects. To say that the price will depend on the amount of something on the type of product, manufacturer, delivery time.
4. Give an example of another client.
On the claim that it is expensive, one can cite as an example, that you cooperate more customers from the industry and call two or three such clients. If competitors of the client to cooperate with you, so it is something to think about.
5. Make a slope on the terms of the transaction.
It is possible to emphasize that with this price you can talk about the deferred payment (if practiced in your company).
6. Justification of the price.
We can and must justify its price. Why such a price? Did your products made from the more expensive high-quality material or functionality Item wider compared with same, but different manufacturer.
7. Benefits.
Expensive or not, you have to show it to the customer benefit after buying your product or service. If you show it to him clearly, the probability of the transaction will be much higher. But what are the benefits - it depends on what you're selling.
8. Expensive compared to what or whom?
Ask the question and let the customer lead example, who cheaper. Sometimes it is that he is the answer to this question does not even know what to say. The client is simply trying to bring down the price.
You can use any other answer that is right for your business. The essence of this method - not to remain silent after you heard the price and voiced objection to the client, and the client and continue to hold a conversation with him. If you got it - the chances rise significantly for sale.
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